PORTFOLIO

Travel Consultant

To make dreams come true is the demand for myself when I plan a tour for my clients.

Excellent Communication
Proven measures allow me to avoid unnecessary correspondence and are so clear that only the request, offer, booking and settlement need to be dealt with at a time.
Highly Organised
In order to comply with travel options, standards and requirements, I work with trained and successful organisational methods.
Technical Skills
"Think in solutions" is my simple answer to all kinds of problems. Having an open mind for criticism and monitoring of the processes are important as well.
Decision Maker
Self-developed guidelines of quality standards and a recently improved needs analysis allows me to make a quick and well-founded decision.
Ability to Listen
High levels of listening expertise with up to twenty years of experience.
Persuasive
I offer products or services to the customer of which I am highly convinced myself.

In order to do this one should understand that a trip is not just about looking at something or getting something done - otherwise you could also sit at home watching TV or at work and having a Skype conference. That is not the reason to go outside. A trip should be an adventure so that you can recover well and have a different kind of experience. The journey does not start on an airport - it begins and ends at home therefore the itinerary should also start and end there.

Services that I offer

via e-mail or app all in 31 languages

Offer

  • Needs analysis
  • Customer categorisation
  • Itinerary creation
  • Follow up
via bank transfer in 50 different currencies

Booking

  • Flights, hotels, cars, activities, discoveries, transfers,
  • Round-, oneway-, multi-trips
  • Private, groups, business, conference, meetings
  • Insurance

Concerns

  • Changes
  • Cancellations
  • Complaint management
  • Compensations

Follow-up work

  • Travel profile creation/optimisation
  • Miles management
  • Check of booked services
  • Quality control

Required software and insurance must be provided by the client.

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