For travel agencies
Offer:
Use Amadeus Offers to send the customer his or her offer. Enter all points of the trip (even non-Amadeus content can and should be included in the offer). Please stick to a PNR if possible so that the customer only has one booking number for a trip. Work with the status in Amadeus to keep the customer up to date. Send the offer to the customer's e-mail address (which is registered at checkmytrip as well). Using Amadeus Offers means a small surcharge, which de facto represents a calculable gain for your company due to the added value of time savings, functionality and automation.
Itinerary:
Include all items of the trip in the travel plan, even if they are non-Amadeus content, and update the status of all of them if these change. If you have previously used Amadeus Offers, the offer will automatically be transferred to a travel plan that you can edit. If possible, please stick to a PNR so that the customer only needs one booking number for his or her trip.
Changes and cancellations as well as new bookings in the same trip:
Always stick to the same PNR. If there are additional bookings - for the same trip - send the customer a message with the price and content and then book this offer in the PNR.
Please do not hesitate to contact me if you have any questions!
Kind regards